Customer Testimonials

I learned a valuable lesson here that I will never forget. Elite and professional team. Bring your family here to buy and service. You will be in great hands.

This dealership has some of the worst communication I’ve ever experienced with any business. It all started when my purchase appointment was canceled while I was driving over an hour from my house. Even after making a new appointment and pre-negotiating my deal on a used truck, it still took over three hours to complete the transaction. To make matters worse, I bought a certified vehicle, but they couldn’t find the second key. They told me it would be shipped to me, but I’ve been calling the dealership for over three weeks and have been completely ignored. ... Read More

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Google - Oct 23, 2026

This dealership has some of the worst communication I’ve ever experienced with any business. It all started when my purchase appointment was canceled while I was driving over an hour from my house. Even after making a new appointment and pre-negotiating my deal on a used truck, it still took over three hours to complete the transaction. To make matters worse, I bought a certified vehicle, but they couldn’t find the second key. They told me it would be shipped to me, but I’ve been calling the dealership for over three weeks and have been completely ignored. No one has called me back to give me an update on the second pair of keys.

Isaac Kassis is a really great sales person. He is really polite and helpful. He is really reliable and authentic and proactive. I just purchased my 2026 Camry and I am happy with my new car.

Want to give Jorge Giron and Jesus Quirino A shout out for the great service and great deal I got on my Tacoma. I’ve been looking around for a new truck for the past two months and visited a couple dealers and this dealer has been absolute best.

Joel in Sales and Collins in Finance helped me with my RAV4 purchase at Fletcher Jones Toyota of Crason. Joel did a great job and found me the exact car I wanted. Collins was friendly, patient with my questions, and explained everything clearly. When I changed my mind about some add-ons, Collins made the cancellation easy and explained every step. I really appreciated his honesty and care. I'm very happy with my RAV4!

TLDR: Good for servicing your Toyota but not great for selling it, especially if you're military and on a PCS timeline. Let's start with the nice bit. If your Toyota needs servicing, Fletcher Jones Toyota of Carson is lovely. The maintenance team has always looked after us. Selling them your car, however, is a different task entirely, and one I'd score considerably lower. My husband is active-duty military and needed to sell his car before our PCS move to Asia. He already had a solid offer from CarMax, but we thought, “Why not give the local dealership ... Read More

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Google - Oct 19, 2026

TLDR: Good for servicing your Toyota but not great for selling it, especially if you're military and on a PCS timeline. Let's start with the nice bit. If your Toyota needs servicing, Fletcher Jones Toyota of Carson is lovely. The maintenance team has always looked after us. Selling them your car, however, is a different task entirely, and one I'd score considerably lower. My husband is active-duty military and needed to sell his car before our PCS move to Asia. He already had a solid offer from CarMax, but we thought, “Why not give the local dealership a go?” Seemed perfectly reasonable at the time. The salesperson knew about the CarMax offer, our overseas move, and he still managed to stretch the whole thing out like it was a leisurely Sunday hobby. It felt very much like the plan was to wait us out and knock the price down, which is a bold strategy to try on a man who's packing up his entire life for the other side of the planet. The paperwork was its own adventure. We did eventually get a promissory note, but only because my husband asked for one and patiently waited for an hour. That one hour is only for the paperwork, btw. For a sale worth thousands of dollars, clear documentation of the agreed price shouldn't be something you have to request. Then, we finally moved to Japan but the money was no where in sight… The car was registered in a different state, but he provided everything electronically, so there was nothing to wait on from our end. It still took several weeks until he used his military email to follow-up and asked for a manager. Suddenly, after weeks of nothing, things finally moved! So, to anyone at Los Angeles Air Force Base, or anyone in the military community gearing up for a PCS: get your car serviced here by all means, but shop around before you sell it to them. A military move is stressful enough without an international debt-collection side quest. One last small thing. No military discount on maintenance, either. Not the end of the world though.

I want to thank Isaac and Pablo for their exceptional help on our purchase of this beautiful 2026 Toyota Rav4 GR Sport. Could not have done it without their amazing customer service. Always as for Isaac. This is my our 4th vehicle purchase with his help and would have it any other way. He goes out of his way to help you and never forgets about you. He treats you like family. Thank you so much Isaac! I appreciate you!

This is the only dealership that genuinely really cares about customers and makes the buying/leasing a car very easy and stress free. I traded my car within few hours. Rudy the sales consultant made the process simple and quick without going back and forth. He listens to your needs and delivers it. He is honest, very caring and professional in his work. I’m really not the person who goes online and leaves a review, but RUDY deserves to be praised for his effort with me, along with the finance manager Jonathan. Jonathan is simply the best in closing ... Read More

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Google - Oct 18, 2026

This is the only dealership that genuinely really cares about customers and makes the buying/leasing a car very easy and stress free. I traded my car within few hours. Rudy the sales consultant made the process simple and quick without going back and forth. He listens to your needs and delivers it. He is honest, very caring and professional in his work. I’m really not the person who goes online and leaves a review, but RUDY deserves to be praised for his effort with me, along with the finance manager Jonathan. Jonathan is simply the best in closing contracts with sincerity, and care. Carson dealership is the place that doesn’t trick you to sell you a vehicle. Ask for RUDY. He is absolutely the sales person every one of us is looking for when buying/leasing or trading a vehicle.

(Translated by Google) Excellent service, very good treatment, very friendly people, I give them 5 stars. From Jesus Qin finance and Caesar (Original) Exelente servicio trato muy bueno, personas muy amables les doy 5 estrellas. From Jesus Qin finance and Caesar

(Translated by Google) Joel is an excellent salesman. And Jesús Q. was very kind and patient; he explained the finances to us in detail. Thank you. (Original) Joel es un excelente vendedor Y Jesús Q. muy amable y paciente nos explicó lo de finanzas a detalle, gracias

I had an amazing experience working with Pranil! He made the entire car buying process so easy and stress free from beginning to end. He was helpful, professional, and made sure everything went smoothly. I truly appreciate his patience and great customer service. I highly recommend Pranil to anyone looking to buy a car!

I am writing to express my strong disappointment with the customer service I received from Daniel Garza. When I inquired about the fair value and total out-of-the-door price for a vehicle, Mr. Garza simply dismissed me by stating, "we are sold out, the ones on next delivery are reserved." No attempt was made to offer alternative options or engage in further business with me simply because I asked detailed pricing questions. This dismissive attitude toward informed customers creates a very poor business experience. I will continue in the search for the car I'm looking for and will ... Read More

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Google - Oct 11, 2026

I am writing to express my strong disappointment with the customer service I received from Daniel Garza. When I inquired about the fair value and total out-of-the-door price for a vehicle, Mr. Garza simply dismissed me by stating, "we are sold out, the ones on next delivery are reserved." No attempt was made to offer alternative options or engage in further business with me simply because I asked detailed pricing questions. This dismissive attitude toward informed customers creates a very poor business experience. I will continue in the search for the car I'm looking for and will get it somewhere else, like I specifically said, " looking to get the car within 48 hours".and with that said, Daniel lost a buying customer.

Absolutely the best vehicle service experience I’ve ever had!! My service advisor Jacob A was extremely knowledgeable and helpful I would highly recommend having your vehicle serviced at this dealership. The technician’s video inspection was also excellent with very professional commentary and helpful recommendations on future services that I look forward to scheduling knowledge my vehicle is in good hands!

As someone who worked in the car industry, this dealership is disorderly in every function. Expect delays and errors in financing, trade-in, and payments. 2 weeks to get paid for my trade-in. Expect useless trips to the dealer; 5 trips to finish the deal. Expect them to not hold up their end of the deal - I am still owed money and being ignored. Getting a hold of someone in the finance dept, impossible. A place I’ve told friends and family to avoid.

Hands down the best… not one of the best. THE BEST dealership I have been to in a long time. You want patience, you want variety, you want details? This is where you want to go and where you want to be! Alejandro Valenzuela team is one of a kind. Gears working simultaneously. To get things expedited and done effectively and efficiently. Jose Giron helped with facilitation for my parents and I from taking us to the vehicles to bringing the vehicles to us. Making sure we stayed hydrated, cool and comfortable through the whole process. This day was HOT! ... Read More

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Google - Oct 5, 2026

Hands down the best… not one of the best. THE BEST dealership I have been to in a long time. You want patience, you want variety, you want details? This is where you want to go and where you want to be! Alejandro Valenzuela team is one of a kind. Gears working simultaneously. To get things expedited and done effectively and efficiently. Jose Giron helped with facilitation for my parents and I from taking us to the vehicles to bringing the vehicles to us. Making sure we stayed hydrated, cool and comfortable through the whole process. This day was HOT! Like 105 degrees out side. You need someone to depend on? Make sure he’s who u pick. Johnathan Valdez and Mauricio Alcantara helped with the details of the finances, A.G.G (Away Get GAP) lol both these incredible Guys broke down the finances to a “T”. they both even broke it down in Spanish for my parents. Whether they were repeating themselves at times, they made it their number one priority for us to leave understanding fulling what we were signing. Pablo Ramos the sales managers helps with expediting the process, we would have been there longer than we were already. Yes this was a long process but good things don’t just happen like that, they take time. Everyone had the time and patience with me and my family. And we left with to Toyota Tacoma’s we wanted and needed. No buyer’s remorse non of that!! Just the willingness to get another vehicle asap just to experience that all again… If and when you’re looking for your next vehicle bring yourself, family and friends here. Alejandro and his team will make it happen for anyone. Thank you for giving my family and I a great experience! I hope others can experience what we did. Also, I’m sure everyone that works in sales is also great. They have a great example to follow. Thanks again you guys!

Catherine, Jesus, and Pablo were absolutely amazing! Thank you all for working together to help me get into the vehicle I love. I truly appreciate you taking the time to go over all the information with me and being so patient throughout the entire process. Jesus took the time to go over all the paperwork in detail, which made everything easy to understand. Catherine especially provided amazing customer service and went above and beyond to find me the exact color of the vehicle I was looking for. Pablo also provided amazing customer service and made me feel right at home. ... Read More

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Google - Oct 3, 2026

Catherine, Jesus, and Pablo were absolutely amazing! Thank you all for working together to help me get into the vehicle I love. I truly appreciate you taking the time to go over all the information with me and being so patient throughout the entire process. Jesus took the time to go over all the paperwork in detail, which made everything easy to understand. Catherine especially provided amazing customer service and went above and beyond to find me the exact color of the vehicle I was looking for. Pablo also provided amazing customer service and made me feel right at home. Thank you all for your amazing teamwork, patience, and professionalism. I truly appreciate all your help and would definitely recommend you! ⭐️⭐️⭐️⭐️⭐️

Yayyyyy, I just purchased my 4th Camry from Fletcher Jones Toyota Carson aka Carson Toyota. Big Big ups to Michael Clemons my Saleman & Friend and Pablo Ramos Sales Manager...5**** review. I love their commitment to excellence & professionalism. I will ALWAYS drive a Toyota...2026 Happy ❤️

Michael C and Jesus Quirino made it super easy to work with and offered me the best help for our situation. 👍

Michael C and Jesus Quirino were quick, , helpful, efficient and easy to work with. 👍

(Translated by Google) José Girón, the best salesman, thank you for your help and for helping me acquire my first and second vehicles 🤜🏻🤛🏻 (Original) José Girón , el mejor vendedor, gracias por la ayuda y la adquisición de mi primer y segundo vehículo 🤜🏻🤛🏻

Everyone was amazing and extremely helpful and friendly, especially Chuck and Jesus Q. Highly recommend! Thanks for the great buying experience!

Thank you for helping us get a new vehicle, thanks verry much to Oracio Gonzalez for being very honest and transparent, by helping us in every step on getting our vehicle, and Also the manager Jesus Quirino for describing all the final details to getting out vehicle 👍

Oraci Gonzalez, and Jesus Quirino ,from the fletcher Jones ToYoTa were great on help us to buys are car. One of my favorite car . I am thankful to God for put them to help me and husband. Grateful 🙏

Worst experience ever with Jay and the whole management called me back in 3 times because they simply couldn’t submit a contract you want more information on my experience email me and I will provide you the full scoop meanwhile save your money and stay away

Yesterday, Saturday, September 26, I went to Fletcher Jones Toyota in Carson and was assisted by Marcos Medina. Wow, I was amazed by the great service—he took wonderful care of me. I highly recommend him; in less than three hours, I was driving away in a Tundra TRD Pro. Thank you very much for your help, Marcos Medina.

Jason was a great Salesman!! Gave me the best deal, better than any other dealer!! Thanks Fletcher Jones and Jason!!

Jason was amazing! Great hospitality and service!! Will recommend!

Tracy C. did an exceptional job as my advisor and went above and beyond to make me feel comfortable and understood. She was very compassionate and understanding about my son being on the autism spectrum and the fact that he sometimes spontaneously yells. I am truly grateful that I had the opportunity to work with her. She made my experience so much easier, and I sincerely hope I can have her as my advisor again in the future. Thank you, Tracy, for your kindness, patience, and understanding!

Keonna our sales representative was very professional and pleasant. She greeted us when we arrived. She was very thoural explaining the entire process. She also had us drive the vehicle and explained all the car gadgets. Jesus the finance rep was also professional and explained everything perfectly. We want to thank them and the manager for providing us with perfect customer service.

Caring, personable, and patient—how I would describe the people who assisted me with buying my new car. Just purchased my 2026 RAV4 from Fletcher Jones Toyota with the help of Michael in sales and Collins in finance. I knew I had made the right choice in going with Toyota’s financing after my credit union representative stated that he wished he had the same deal for his own newly purchased vehicle. What won me over: the extended warranty—the best. I pray that this car will last just as long as my previous Toyotas. Thank you, Michael, for your knowledge ... Read More

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Google - Sep 26, 2026

Caring, personable, and patient—how I would describe the people who assisted me with buying my new car. Just purchased my 2026 RAV4 from Fletcher Jones Toyota with the help of Michael in sales and Collins in finance. I knew I had made the right choice in going with Toyota’s financing after my credit union representative stated that he wished he had the same deal for his own newly purchased vehicle. What won me over: the extended warranty—the best. I pray that this car will last just as long as my previous Toyotas. Thank you, Michael, for your knowledge and patience showing me the vehicles, and Collins, for your clear explanation of the available resources through financing with the company. In by 1…out by 4!!! Three hours well spent! And so diligent—I have already received an email for my first scheduled appointment in 2027!!! God-willing, I will see you then!

Jonathan in the parts department was exceptional! He and the manager really did help me with a specific issue. I was having issues with getting direct information and when I spoke with Jonathan he ensured the situation was resolved and followed up with me on the progress. Great customer service all around!

​I deeply regret buying my 2025 RAV4 from this dealership—even a one-star rating is too generous. The sales team uses high-pressure, deceitful tactics to push cars with serious issues. My vehicle started malfunctioning on the very first day, and their only response was a quick "sorry." The moment you sign the papers, their warm behavior disappears, and they offer zero support. Save yourself the headache and buy somewhere else.

(Translated by Google) Omar and Jesus provided excellent service; they helped me a lot with my vehicle purchase. They are excellent people, and I am very grateful and satisfied. Thank you. (Original) Excelente el que brinda omar y Jesús servicio me ayudo mucho con mi compra del vehículo excelentes personas agradecido con ellos muy satisfecho gracias

Catherine very good service, and Jonathan

Just got a chance today to put in my reviews. Even though I got my car on the 8th of September. First of all everyone is a very friendly there. My dealer was Hussein. He helped me get a great lease deal for my 2026 Sienna XLE. He was very helpful throughout the whole process. While getting my paper work processed, he went above and beyond even after his work hours to get my car ready to take off. I recommend getting your car with Carson Toyota specifically with Hussein Al-rida.

Oracio and jesus the finance manager were great and very helpful. Im very happy with their services. I will recommend more customer to both of them.

Jason was very helpful and made everything quick and easy. Great experience.

Prinl was an amazing sales person and very friendly. Jesus needs a raise for all of his hard work.

Very good experience with Michael c and Jesus q

Jason was amazing to work with, patient, and very helpful throughout the entire process

I've never had such a frustrating, disappointing, and unfair experience with a place like this. From the beginning, I did everything they asked. I paid to reserve a car and waited a week for it to arrive. When it finally arrived, I went to the location, saw it, and started the whole process. I signed several documents, and throughout that time, I specifically asked if I was approved because, obviously, I didn't want to waste my time or money. They assured me that I was, that I shouldn't worry. I trusted what they were telling me. And ... Read More

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Google - Sep 15, 2026

I've never had such a frustrating, disappointing, and unfair experience with a place like this. From the beginning, I did everything they asked. I paid to reserve a car and waited a week for it to arrive. When it finally arrived, I went to the location, saw it, and started the whole process. I signed several documents, and throughout that time, I specifically asked if I was approved because, obviously, I didn't want to waste my time or money. They assured me that I was, that I shouldn't worry. I trusted what they were telling me. And after making me wait, signing documents, and making me believe that everything was fine, we got to the point of choosing insurance, and suddenly they tell me I can't take the car. Because of something with the bank that they themselves set up to "help." So why did they make me go through all that? Why did they assure me that everything was fine? Why did they tell me not to worry? They told me they would talk to the bank and contact me the next day. I waited, thinking they were going to keep their promise. They never called me back. I had to contact them myself to find out what was going on, and that's when they finally told me it wasn't going to work. At that point, all I wanted was my money back. I had originally been told I would receive it immediately, so I went in person to sort it out. And this is where the situation became even more unbelievable: they told me the car had already been sold. Excuse me? How can they sell the car that was reserved in my name and, at the same time, not return my money? Another employee even checked the system, and the car still appeared as "pre-ordered" in my name. I had spent hours trying to resolve something that wasn't even my fault. I waited for hours for them to resolve the issue. At one point, I sat waiting for about 30 minutes for someone to return, and when I saw that no one was coming, I had to get up myself and go find them. They didn't even have the courtesy to keep me informed. The man even said that the previous day had been my last chance. How could it have been the last time if they were supposed to talk the next day? ** And when I finally asked why they hadn't refunded my money, they told me that "since it was late, they hadn't done the paperwork or anything." That's what bothered me the most. Again, I ask myself: So how were they supposed to cancel the reservation if they had promised to contact me and never did? If I hadn't called and then gone in person, how much longer would I have waited without knowing anything at all? I felt completely ignored and undervalued as a customer. I trusted what they told me, waited a week, paid to reserve the car, went in person, signed documents, and followed all the instructions they gave me. The least I expected was communication, respect, and for them to handle my money responsibly. I'm not just upset that I couldn't buy the car. I'm upset about the way they treated me. They made me believe everything was fine, they made me wait, they didn't deliver on their promises, I had to chase them down for answers, and meanwhile, they sold the car that was supposedly reserved for me and still made me wait to get my money back. They told me they were too busy to return MY MONEY. It was their mistake. For me, this was an extremely disappointing experience. When someone is trying to buy a car, they're putting their time, money, and trust into the business. I put all three in, and I feel like they didn't respect any of them. I definitely don't recommend this place. I sincerely hope no one else has to go through the same thing I did because the way they handled everything was very unfair and unprofessional. 😡 The employee's name is Roberto Simental And Chukwudi onuzulike both of them scammers

5 stars for Pranil and the entire team at Carson toyota. A true professional from start to finish.

Every time I take my Prius Prime to Fletcher Jones Toyota in Carson, I receive excellent service! The entire Fletcher Jones team is always professional, friendly, helpful, and a pleasure to deal with. They consistently make the service experience easy and stress-free, and I always feel like my car is in good hands. A special shoutout to Tracy! She is always a pleasure to deal with. She’s professional, attentive, and provides excellent customer service every single time. I truly appreciate the way she takes care of me whenever I bring my car in for service. I truly appreciate the ... Read More

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Google - Sep 14, 2026

Every time I take my Prius Prime to Fletcher Jones Toyota in Carson, I receive excellent service! The entire Fletcher Jones team is always professional, friendly, helpful, and a pleasure to deal with. They consistently make the service experience easy and stress-free, and I always feel like my car is in good hands. A special shoutout to Tracy! She is always a pleasure to deal with. She’s professional, attentive, and provides excellent customer service every single time. I truly appreciate the way she takes care of me whenever I bring my car in for service. I truly appreciate the great service every time!

I recently purchased a vehicle from Fletcher Jones Toyota of Carson and had a great experience. Everyone was friendly and helpful, and the dealership was extremely clean with a nice coffee bar and comfortable waiting area. Michael Clemons helped me through the whole process, and I couldn’t have asked for a better salesman. He was knowledgeable, patient, and genuinely had my best interest in mind without ever making me feel pressured. If I ever need another Toyota, I’ll definitely be coming back here and asking for Michael. Highly recommend!

(Translated by Google) I've never had such a frustrating, disappointing, and unfair experience with a place like this. From the beginning, I did everything they asked. I paid to reserve a car and waited a week for it to arrive. When it finally arrived, I went to the location, saw it, and started the whole process. I signed several documents, and throughout that time, I specifically asked if I was approved because, obviously, I didn't want to waste my time or money. They assured me that I was, that I shouldn't worry. I trusted what they were ... Read More

Full review text opened.

Google - Sep 13, 2026

(Translated by Google) I've never had such a frustrating, disappointing, and unfair experience with a place like this. From the beginning, I did everything they asked. I paid to reserve a car and waited a week for it to arrive. When it finally arrived, I went to the location, saw it, and started the whole process. I signed several documents, and throughout that time, I specifically asked if I was approved because, obviously, I didn't want to waste my time or money. They assured me that I was, that I shouldn't worry. I trusted what they were telling me. And after making me wait, signing documents, and making me believe that everything was fine, we got to the point of choosing insurance, and suddenly they tell me I can't take the car. Because of something with the bank that they themselves set up to "help." So why did they make me go through all that? Why did they assure me that everything was fine? Why did they tell me not to worry? They told me they would talk to the bank and contact me the next day. I waited, thinking they were going to keep their promise. They never called me back. I had to contact them myself to find out what was going on, and that's when they finally told me it wasn't going to work. At that point, all I wanted was my money back. I had originally been told I would receive it immediately, so I went in person to sort it out. And this is where the situation became even more unbelievable: they told me the car had already been sold. Excuse me? How can they sell the car that was reserved in my name and, at the same time, not return my money? Another employee even checked the system, and the car still appeared as "pre-ordered" in my name. I had spent hours trying to resolve something that wasn't even my fault. I waited for hours for them to resolve the issue. At one point, I sat waiting for about 30 minutes for someone to return, and when I saw that no one was coming, I had to get up myself and go find them. They didn't even have the courtesy to keep me informed. The man even said that the previous day had been my last chance. How could it have been the last time if they were supposed to talk the next day? ** And when I finally asked why they hadn't refunded my money, they told me that "since it was late, they hadn't done the paperwork or anything." That's what bothered me the most. Again, I ask myself: So how were they supposed to cancel the reservation if they had promised to contact me and never did? If I hadn't called and then gone in person, how much longer would I have waited without knowing anything at all? I felt completely ignored and undervalued as a customer. I trusted what they told me, waited a week, paid to reserve the car, went in person, signed documents, and followed all the instructions they gave me. The least I expected was communication, respect, and for them to handle my money responsibly. I'm not just upset that I couldn't buy the car. I'm upset about the way they treated me. They made me believe everything was fine, made me wait, didn't deliver on their promises, I had to chase them down for answers, and meanwhile, they sold the car that was supposedly reserved for me and still made me wait to get my money back. They haven't given it to me, telling me they were too busy to return MY MONEY. It was their mistake. For me, this was an extremely disappointing experience. When someone is trying to buy a car, they're putting their time, money, and trust into the business. I put all three in, and I feel like they didn't respect any of them. I definitely don't recommend this place. I sincerely hope no one else has to go through the same thing I did, because the way they handled everything was very unfair and unprofessional. 😡 (Original) Nunca había tenido una experiencia tan frustrante, decepcionante e injusta con un lugar como esta. Desde el principio hice todo lo que me pidieron. Pagué para reservar un carro y esperé una semana para que llegara. Cuando finalmente llegó, fui al lugar, lo vi y comencé con todo el proceso. Firmé varios documentos y, durante todo ese tiempo, pregunté específicamente si estaba aprobada porque obviamente no quería perder mi tiempo ni mi dinero. Me aseguraron que sí, que no me preocupara. Confié en lo que me estaban diciendo. Y después de hacerme esperar, firmar documentos y hacerme creer que todo estaba bien, llegamos al momento de escoger el seguro y de repente me dicen que no puedo llevarme el carro. Por algo de el banco que ellos mismos pusieron para “ayudar”. ¿Entonces para qué me hicieron hacer todo ese proceso? ¿Por qué me aseguraron que estaba todo bien? ¿Por qué me dijeron que no me preocupara? Me dijeron que hablarían con el banco y que se comunicarían conmigo al día siguiente. Esperé pensando que iban a cumplir con lo que me habían prometido. Nunca me llamaron. Tuve que comunicarme yo misma para saber qué estaba pasando y fue entonces cuando finalmente me dijeron que no iba a funcionar. En ese momento lo único que quería era mi dinero de vuelta. Me habían dicho originalmente que lo recibiría de inmediato, así que fui personalmente para resolverlo. Y aquí es donde la situación se volvió todavía más increíble: me dijeron que el carro ya había sido vendido. ¿Perdón? ¿Cómo pueden vender el carro que estaba reservado a mi nombre y, al mismo tiempo, no devolverme mi dinero? Otro empleado incluso revisó el sistema y el carro todavía aparecía como “preordenado” a mi nombre. Yo llevaba horas intentando resolver algo que ni siquiera fue mi culpa. Estuve esperando durante horas para que me resolvieran el problema. En un momento estuve sentada esperando alrededor de 30 minutos a que alguien regresara y, al ver que nadie venía, tuve que levantarme yo misma para ir a buscarlos. **Ni siquiera tuvieron la consideración de mantenerme informada. El señor hasta dijo que el dia anterior era mi ultima chance. Como que fue el ultimo tiempo si quedaron de hablar el proximo dia? ** Y cuando finalmente pregunté por qué no me habían devuelto el dinero, me dijeron que “como era tarde, no habían hecho el papeleo ni nada.” Eso fue lo que más me molestó. Otra vez me pregunto. ¿Entonces cómo se suponía que iban a cancelar la reserva si me habían prometido que se comunicarían conmigo y nunca lo hicieron? Si yo no hubiera llamado y después ido personalmente, ¿cuánto tiempo más habría estado esperando sin saber absolutamente nada? Me sentí completamente ignorada y poco valorada como cliente. Yo confié en lo que me dijeron, esperé una semana, pagué para reservar el carro, fui personalmente, firmé documentos y seguí todas las instrucciones que me dieron. Lo mínimo que esperaba era comunicación, respeto y que manejaran mi dinero de manera responsable. No estoy molesta simplemente porque no pude comprar el carro. Estoy molesta por la manera en que me trataron. Me hicieron creer que todo estaba bien, me hicieron esperar, no cumplieron con lo que me prometieron, tuve que perseguirlos para obtener respuestas y, mientras tanto, **vendieron el carro que supuestamente estaba reservado para mí y todavía me hicieron esperar para recuperar mi propio dinero. Que no me han dado me dijieron que estaban muy ocupados para regresar MI DINERO. Por un error de ellos. ** Para mí, esto fue una experiencia extremadamente decepcionante. Cuando alguien está tratando de comprar un carro, está poniendo su tiempo, su dinero y su confianza en el negocio. Yo puse las tres cosas y siento que no respetaron ninguna. Definitivamente no recomiendo este lugar. Espero sinceramente que nadie más tenga que pasar por la misma situación que yo, porque la manera en que manejaron todo fue muy injusta y muy poco profesional. 😡

Great experience buying a Rav4. Michael Clemons went above and beyond to get us one in stock. Collins Ezeogba was also very helpful as well for the financing.

Friendly staff

I had a wonderful experience with Robert and Jesus leasing my car. They were very personable and helpful during the process!

Chuck and Jesus were great to work with. Great experience!

Jason and Jesus were very nice and worked with me to give me a really good deal. Best dealer I’ve been too!

I had cash ready to purchase this car yesterday, but I couldn’t get the salesperson to answer my questions or return my calls. Today, I had the money wired and ready to go and spent the entire day waiting because I simply wanted an answer about the tires, especially since there was no record indicating that the tires had been replaced. I contacted the dealership multiple times today and still received no response. Meanwhile, they sold the vehicle to someone else. My daughter was prepared to drive almost two hours to purchase this car—thank God she didn’t ... Read More

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Google - Sep 2, 2026

I had cash ready to purchase this car yesterday, but I couldn’t get the salesperson to answer my questions or return my calls. Today, I had the money wired and ready to go and spent the entire day waiting because I simply wanted an answer about the tires, especially since there was no record indicating that the tires had been replaced. I contacted the dealership multiple times today and still received no response. Meanwhile, they sold the vehicle to someone else. My daughter was prepared to drive almost two hours to purchase this car—thank God she didn’t make the trip. Diego has been completely non-responsive throughout this process and has shown absolutely no urgency or consideration for a customer who had the cash ready and was prepared to purchase the vehicle. This was an incredibly frustrating and unprofessional experience, and I would not recommend dealing with this salesperson or dealership.

I was not satisfied with the Camry lease earlier this year. Even though this was my 3rd car leased from Carson Toyota. The following is my reason: 1) I left the dealership since I didn’t accept the sales offer, and didn’t like the color either. 2) They called me back for a better offer, still I was not comfortable with it. The sales Manager said he wouldn’t lower it any further. 3) After spending all day at the dealership, and getting pressured to get the deal, I told the financial person, I didn’t want the car any more. The ... Read More

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Google - Sep 1, 2026

I was not satisfied with the Camry lease earlier this year. Even though this was my 3rd car leased from Carson Toyota. The following is my reason: 1) I left the dealership since I didn’t accept the sales offer, and didn’t like the color either. 2) They called me back for a better offer, still I was not comfortable with it. The sales Manager said he wouldn’t lower it any further. 3) After spending all day at the dealership, and getting pressured to get the deal, I told the financial person, I didn’t want the car any more. The sales person was getting frustrated, and I then felt pressured and signed off the lease document. 4) I found there was a mechanical defect with the car, and this added my disliking of the car. I got repaired later on at DCH in Torrance. 5) The sales manager then got me a better offer, and equipped the car with the missing floor mats. 6) However, the damage was already done, and because of so much hassle and pressure with this new management, I would not go back, or recommend them to anyone.

Catherine was very nice and helpful throughout the process, and we appreciated her time. Unfortunately, her manager wasn’t able to make the deal work for us, so we decided to walk away. We ended up going to South Bay Toyota and got a vehicle with a higher MSRP for a lower selling price. We’re glad we decided to shop around before making a final decision.

ILWU brothers & sisters, these people ruined my daughters 21st birthday present from me and her mom. My wife took her in on Thursday they didn’t have the car in the color she wanted but assured us they would have one by Monday and said if we left 500 dollars they would hold it for us, my wife gets a text Friday evening, that the car will be ready for pick up tomorrow, unfortunately her birthday party was on Saturday so they scheduled us for Sunday morning! When we got there, they acted as if they had no clue who ... Read More

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Google - Aug 31, 2026

ILWU brothers & sisters, these people ruined my daughters 21st birthday present from me and her mom. My wife took her in on Thursday they didn’t have the car in the color she wanted but assured us they would have one by Monday and said if we left 500 dollars they would hold it for us, my wife gets a text Friday evening, that the car will be ready for pick up tomorrow, unfortunately her birthday party was on Saturday so they scheduled us for Sunday morning! When we got there, they acted as if they had no clue who we were and asked for proof that we left a $500 deposit. Took him about 30 minutes before they even realize who we were. Then made false promises about dropping the price bye 2,000 dollars but yet somehow the payment and down payment stayed the same make that make sense. Pablo do better. You suck as a manager, and you left your employee out there all by himself.

My overall experience at the dealership was great; however, after purchasing my vehicle, my experience with my salesman, Caesar Martinez, unfortunately started to go downhill. Caesar helped me negotiate the purchase of my brand-new Prius Plug-in Hybrid. I have been very happy with the car itself, but unfortunately, he failed to make sure the vehicle was properly stocked with everything it was supposed to come with—most importantly, the charging cord needed to charge the vehicle at home. Over the last four weeks, I have repeatedly tried to contact Caesar about this issue. I have left messages, sent texts, and ... Read More

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Google - Aug 27, 2026

My overall experience at the dealership was great; however, after purchasing my vehicle, my experience with my salesman, Caesar Martinez, unfortunately started to go downhill. Caesar helped me negotiate the purchase of my brand-new Prius Plug-in Hybrid. I have been very happy with the car itself, but unfortunately, he failed to make sure the vehicle was properly stocked with everything it was supposed to come with—most importantly, the charging cord needed to charge the vehicle at home. Over the last four weeks, I have repeatedly tried to contact Caesar about this issue. I have left messages, sent texts, and tried reaching him at different times of the day to accommodate his schedule. Unfortunately, I would often go days without receiving a response, and when I did hear back, it was usually a generic response of only a few words that did not provide much information or help. I eventually had to go back to the dealership in person and speak with the woman at the front desk, who was extremely helpful. She was able to get me the tracking number and tell me when the charging cord was expected to arrive at my house. Before speaking with her, I did not even know that it had already been shipped. What makes the situation even more disappointing is that during the purchasing process, Caesar and I had several conversations about our personal lives. He shared that he owns a Lucha Libre arena nearby and told me, “If you make this deal with me, I will get you and your girlfriend free tickets.” It has now been over a month, and there has been no mention of those tickets. It is really unfortunate because before purchasing the vehicle, Caesar seemed like a genuine person who cared about his customers and was not the stereotypical car salesman who was only interested in making a sale. Unfortunately, my experience after purchasing the vehicle made me feel differently. The level of communication and attention I received before signing the paperwork was completely different from what I received afterward. I am very happy with my Prius and had an otherwise positive experience with Fletcher Jones, especially with the woman at the front desk who took the time to help me. However, based on my experience, I would be hesitant to recommend working with Caesar. If you are a young buyer in your mid-20s, especially a young Hispanic buyer like myself, I would recommend being cautious and making sure everything that is promised to you, as well as everything that is supposed to come with your vehicle, is confirmed before leaving the dealership.

I called customer service, and a Mexican female representative answered. I told her I wanted to speak with a salesperson to get information about the Camry SE. Instead of transferring me, she said something incomprehensible; when I asked what she meant, she simply hung up on me. I called back, and she hung up on me again for no reason. I tried calling multiple times—I don't understand why she would insult me ​​like that. There are many Toyota dealerships in Los Angeles; avoid this one unless you want to be insulted for no reason.

Please avoid this dealership. I was looking to purchase a Corolla from my local dealership and went to look at the price and see if they would give me a good deal. The salesman (older guy 40s) was completely disrespectful and arrogant throughout the conversation. Ask for my ID multiple times for the out the door numbers saying that the price would lower when we see the credit application. I ended up getting a $500 discount from him but he was angry while giving that discount, I ended up getting $2800 dollars off at another dealership. The fact there were other salesman ... Read More

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Google - Aug 3, 2026

Please avoid this dealership. I was looking to purchase a Corolla from my local dealership and went to look at the price and see if they would give me a good deal. The salesman (older guy 40s) was completely disrespectful and arrogant throughout the conversation. Ask for my ID multiple times for the out the door numbers saying that the price would lower when we see the credit application. I ended up getting a $500 discount from him but he was angry while giving that discount, I ended up getting $2800 dollars off at another dealership. The fact there were other salesman around and didn't think that the disrespect was something out of the normal, showed me that this dealership was not where you can purchase a car.

I put a deposit down on a car, and per the first line of the contract it says that "the deposit is fully refundable upon Customer of Dealer notifying the other party that they are cancelling this agreement". I was told the car would arrive much later than it did, and when it arrived on the day I was flying out of town they informed me they wouldn't hold it for me. At that point the deposit should have been returned (but it wasn't). I then sent a message a few days later asking for it ... Read More

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Google - Jul 19, 2026

I put a deposit down on a car, and per the first line of the contract it says that "the deposit is fully refundable upon Customer of Dealer notifying the other party that they are cancelling this agreement". I was told the car would arrive much later than it did, and when it arrived on the day I was flying out of town they informed me they wouldn't hold it for me. At that point the deposit should have been returned (but it wasn't). I then sent a message a few days later asking for it to be refunded. I was told the next day it would be. A few days later nothing, so I asked for a receipt or email confirmation it had been done. Catherine said she would send it when she got to work. She then was surprised that the car was still there. Still no refund. So 5 days later I asked again and didn't get any response about the refund. Today I left a message with Catherine and the Finance Manager (no answer). Bottom line I don't see any point in putting a deposit down, and this dealership is like dealing with the cable company as far as customer service/response to requests goes.

I had a horrible experience at Fletcher Jones Toyota. My Toyota Mirai was dropped off by the ToyotaCare roadside assistance team Sunday night due to a rear flat tire. This morning, I came in to provide the keys and was immediately told by the service representative that they “do not service Mirais” because they supposedly had issues with them in the past. I explained that this was only for a tire replacement, yet he didn’t even attempt to offer any options, assistance, or solutions. To make matters worse, there was no manager available because it was early in the ... Read More

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Google - May 11, 2026

I had a horrible experience at Fletcher Jones Toyota. My Toyota Mirai was dropped off by the ToyotaCare roadside assistance team Sunday night due to a rear flat tire. This morning, I came in to provide the keys and was immediately told by the service representative that they “do not service Mirais” because they supposedly had issues with them in the past. I explained that this was only for a tire replacement, yet he didn’t even attempt to offer any options, assistance, or solutions. To make matters worse, there was no manager available because it was early in the morning, leaving me completely stuck without any help. I have never been to a dealership that refuses to service its own Toyota vehicle, especially for something as basic as a flat tire. Very disappointing customer service and a terrible experience overall.

I put a deposit down for a Toyota RAV4 on 3/3/26, and they let me that it would be available the first week of April. The first week of April comes, and they did not call me. I called April 20th, and they told me the VIN number changed, and that the car would now be available for me the latest May 5th. I'm not sure if they sold my car or not, but that was unacceptable. I asked for a refund on my deposit, and I bought a car elsewhere. I checked my bank account for the refund, and ... Read More

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Google - May 1, 2026

I put a deposit down for a Toyota RAV4 on 3/3/26, and they let me that it would be available the first week of April. The first week of April comes, and they did not call me. I called April 20th, and they told me the VIN number changed, and that the car would now be available for me the latest May 5th. I'm not sure if they sold my car or not, but that was unacceptable. I asked for a refund on my deposit, and I bought a car elsewhere. I checked my bank account for the refund, and they tried CHARGING ME AGAIN! My account balance hit zero! They did not communicate anything to me, and now no one will give me a call back to explain anything.

Forgot to make this review of my experience. Went in for an appraisal on a vehicle trade in . Was going to get new Tacoma . Was told by dealer added package accessories were a non negotiable has to be included even if I didn’t want or need them . Huge red flag walk away immediately. I don’t need the haggle or hassle . Happy to say I walked away from a deal that would only benefit them and nothing suitable for customer . Time wasted 5 hours because they decided to pull that trick out when it was time to sign the paper ... Read More

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Google - Apr 27, 2026

Forgot to make this review of my experience. Went in for an appraisal on a vehicle trade in . Was going to get new Tacoma . Was told by dealer added package accessories were a non negotiable has to be included even if I didn’t want or need them . Huge red flag walk away immediately. I don’t need the haggle or hassle . Happy to say I walked away from a deal that would only benefit them and nothing suitable for customer . Time wasted 5 hours because they decided to pull that trick out when it was time to sign the paper and then I realize all this added on fees and stuff and I was like wait what. I’ve bought many cars but when I came to this place they tried to play me like I didn’t know anything ! Said I had to put down payment which isn’t true all the time . Ran my credit even though I already had a pre approval letter from my own credit financing of choice beforehand . Said I couldn’t do that had to run it with them to move forward by this time I was there already hours with my baby I felt so bullied I said ok whatever let’s get this deal made when they finally brought the paper after a lot of back and forth saying everything I was saying and knew was wrong and don’t work that way the car I initially went in for got sold as well what a joke . I guess you can say what I learned from this experience learn basic knowledge about cars and you’re better off cutting out the dealerships and just doing it yourself through auctions or marketplace etc you’ll save over $20k

I was already approved through Bank of America and didn’t want the sales personnel to know to see if he can offer something better, genuinely liked the car, but I was not satisfied with the service provided. I was told that my application with Toyota was still under review, which turned out to be inaccurate since I later received confirmation that I had already been approved. This miscommunication caused me to waste unnecessary time and gas.

Prepare to be disappointed. We found a car online at Toyota of Carson that was exactly what we had been searching for. Before making the drive, we called to confirm it was available and were told yes. About an hour before arriving, we called again to double check and again, we were told it was available. We showed up ready to purchase the vehicle, already pre-approved and genuinely excited, only to be told that the car had actually sold earlier that day. This was extremely frustrating and honestly felt very unprofessional. At no point during either phone call were we ... Read More

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Google - Apr 18, 2026

Prepare to be disappointed. We found a car online at Toyota of Carson that was exactly what we had been searching for. Before making the drive, we called to confirm it was available and were told yes. About an hour before arriving, we called again to double check and again, we were told it was available. We showed up ready to purchase the vehicle, already pre-approved and genuinely excited, only to be told that the car had actually sold earlier that day. This was extremely frustrating and honestly felt very unprofessional. At no point during either phone call were we given accurate information, and it resulted in a completely wasted trip and time. Thankfully, we only drove about 30 minutes. I can’t imagine how frustrating this would be for someone traveling a longer distance. I would strongly recommend proceeding with caution if you’re considering this dealership. At the very least, please Insist on direct confirmation from someone physically at the dealership before making the trip, they told us it was an issue that happened regularly so please be careful. I'd genuinely be interested to hear how Toyota of Carson plans to prevent situations like this in the future, especially for customers traveling longer distances. ** As a follow-up to my previous review, the manager has since reached out and kindly explained that she is working to address the issue. I do appreciate the effort being made to resolve this and prevent similar situations moving forward. That said, I would still strongly recommend confirming availability directly with someone in-store before making a long drive. While the experience itself was disappointing, I do want to acknowledge that the gentleman who initially assisted us was very kind and handled the situation as professionally as he could. It was clear the circumstances were not his fault, and I appreciated his approach. The dealership itself is clean and welcoming, and it’s unfortunate we weren’t able to move forward with a purchase here. I genuinely hope the improvements being made help create a better experience for future customers.

I had a very disappointing experience at Toyota of Carson. I came in with a pre-approved check from Navy Federal and made it clear multiple times that I did not want my credit run or to go through dealership financing. Despite this, I was told the credit application was only for “verification purposes” and that my credit would not be pulled. This was not true, as two hard inquiries were later placed on my credit report without my authorization. During the process, the finance manager, Saab Nazih, also wrote the amount on my Navy Federal check without my consent, which ... Read More

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Google - Apr 14, 2026

I had a very disappointing experience at Toyota of Carson. I came in with a pre-approved check from Navy Federal and made it clear multiple times that I did not want my credit run or to go through dealership financing. Despite this, I was told the credit application was only for “verification purposes” and that my credit would not be pulled. This was not true, as two hard inquiries were later placed on my credit report without my authorization. During the process, the finance manager, Saab Nazih, also wrote the amount on my Navy Federal check without my consent, which forced me to go back to the bank and have a new check issued. I ultimately did not take delivery of the vehicle and walked away from the deal, yet the experience raised serious concerns about transparency and professionalism. I strongly recommend that anyone doing business here carefully review everything before signing and be very clear about credit authorization. Based on my experience, I would not return.

This was an extremely frustrating experience. We were told the car was in stock an hour ago, so we drove an hour to the dealership to buy, only to be informed upon arrival that it was not available. I would strongly advise against relying on information provided over the phone—particularly from Diego.

*** Update We purchased our vehicle at Envision Toyota of West Covina. Excellent service, with the best apr and an awesome deal.*** We recently left this dealership after a very disappointing experience. My partner has an ITIN, excellent credit, and a strong down payment. He has previously purchased a vehicle from another dealer without any issues, so we did not expect any problems this time. The salesman, Mr. Ramirez, was very kind and professional, and we appreciated his help. However, the situation changed when his manager, Collin, got involved. He immediately started explaining that using someone else’s Social Security number ... Read More

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Google - Mar 27, 2026

*** Update We purchased our vehicle at Envision Toyota of West Covina. Excellent service, with the best apr and an awesome deal.*** We recently left this dealership after a very disappointing experience. My partner has an ITIN, excellent credit, and a strong down payment. He has previously purchased a vehicle from another dealer without any issues, so we did not expect any problems this time. The salesman, Mr. Ramirez, was very kind and professional, and we appreciated his help. However, the situation changed when his manager, Collin, got involved. He immediately started explaining that using someone else’s Social Security number to buy a vehicle is fraud, even though we never suggested anything like that. My partner was applying with his own ITIN, which he has used before without any problem. In the past, my partner has never been asked for an ITIN letter, so we assumed the process would be the same. If the dealership required additional documentation, that could have been explained in a respectful and professional way. Instead, the interaction made us feel as if we were being accused of doing something wrong. What made the experience worse was receiving text messages from the salesman that appeared to be sent by mistake, saying that another manager told him to kick us out. That was very upsetting and unprofessional. A simple explanation such as, “Please come back when you have the ITIN letter and we can continue,” would have been much more appropriate. We had high expectations because my partner has serviced his two Toyota vehicles at this dealership for years. Unfortunately, this experience did not reflect the level of professionalism we expected. If you have an ITIN, you may want to confirm the dealer’s requirements beforehand or consider working with a dealership that is more experienced with ITIN financing.

The guy from the parts dept in the front desk (Hispanic looking dude) tried to price gouge me over 4 times the price of a windshield wiper blades. I showed him the Toyota’s msrp price on the website and told him that his price isn’t right and it’s way off. He immediately got quiet and said ok we’ll go with the website’s price. It’s crazy to me that a person that works for Toyota can manipulate the prices on an every time that the dealer sells. I’m scared for this organization in the USA ... Read More

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Google - Mar 8, 2026

The guy from the parts dept in the front desk (Hispanic looking dude) tried to price gouge me over 4 times the price of a windshield wiper blades. I showed him the Toyota’s msrp price on the website and told him that his price isn’t right and it’s way off. He immediately got quiet and said ok we’ll go with the website’s price. It’s crazy to me that a person that works for Toyota can manipulate the prices on an every time that the dealer sells. I’m scared for this organization in the USA that it will bring the Toyota down little by little. The Toyota I know is to take care of the customers and not take advantage of them !!!! To all the Toyota lovers, please always double check the prices before you buy anything for parts or maintenance. They will take advantage of you if you don’t know what you’re talking about. The fletcher jones in Carson will rip you off and steal your money ! And to the leadership of this company, please hold your staff accountable for price gouging genuine customers like me and protect your reputation.

Doesn't seem like they really want to help. They scheduled my apt for 5:30pm and then canceled it 3 hours before I had to arrive. They tried to say that they cannot provide services after 5pm. Curious as to when this policy changed as I was helped after 5pm multiple times in the past.

Unlock Your Toyota Fletcher Jones Presidents’ Day Offers Enjoy 0% APR Financing, $0 Down Payment options, the Option to Defer your 1st Payment for up to 90 days, a Year of Gas on Us, a Zero Obligation Trade-in Appraisal and an Additional $2,000 towards your Trade-in, and More! Hey everyone,it’s a fake ad’s I just was in the dealership 2/15/2026 They offer me 10,95% APR😡😡😡

I have anxiety every time I step into a car dealership now. Not only were they unaccommodating, but they were also dishonest; I was left baffled by the price change compared to what they promised before I showed up. After I spoke to the salesmen, they started giving me weird vibes and raised the price to an astronomical level. These people have no sympathy for their customers—they are con artists of the highest degree. I drove 70 miles just to be bamboozled. DON'T BUY YOUR CAR FROM HERE!!!

I have anxiety every time I step into a car dealership now. Not only were they unaccommodating, but they were also dishonest; I was left baffled by the price change compared to what they promised before I showed up. After I spoke to the salesmen, they started giving me weird vibes and raised the price to an astronomical level. These people have no sympathy for their customers—they are con artists of the highest degree. I drove 70 miles just to be bamboozled. DON'T BUY YOUR CAR FROM HERE!!!

I got a Tacoma lease here in September and I have been struggling to figure out how to early terminate my lease. Have been trying to work with Carlos, internet sales guy who I wish was more helpful. I was told by the dealership I need to contact Toyota Financial Services, ok, I did, and they told me to work with my local dealership. I called the dealership again and this guy Carlos tells me the opposite to call Toyota again, I told him they told me to call my dealership, what did he say? "when you make your ... Read More

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Google - Jan 28, 2026

I got a Tacoma lease here in September and I have been struggling to figure out how to early terminate my lease. Have been trying to work with Carlos, internet sales guy who I wish was more helpful. I was told by the dealership I need to contact Toyota Financial Services, ok, I did, and they told me to work with my local dealership. I called the dealership again and this guy Carlos tells me the opposite to call Toyota again, I told him they told me to call my dealership, what did he say? "when you make your payments do you make it to Toyota Carson or to Toyota Financial?" — which I replied, you know the answer. It just doesn't fit my head why they are so nice when they are trying to push you into a lease but are rude when I am trying to get out of a lease. Avoid this dealership if you can. I am trying to work out with a manager a solution.

I had a very disappointing experience with Fletcher Jones Toyota of Carson. I purchased a used truck and did not even drive it a single mile after the dealership delivered the truck to my house. Shortly after the purchase, I realized I needed a slightly larger truck and reached out to Jose and Jordan to see how I could upgrade with minimal financial impact. I was fully willing to purchase a bigger truck from them. Unfortunately, despite waiting for follow-up and numbers, I never received a response. I understand that I signed paperwork stating the vehicle could not be returned, ... Read More

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Google - Jan 26, 2026

I had a very disappointing experience with Fletcher Jones Toyota of Carson. I purchased a used truck and did not even drive it a single mile after the dealership delivered the truck to my house. Shortly after the purchase, I realized I needed a slightly larger truck and reached out to Jose and Jordan to see how I could upgrade with minimal financial impact. I was fully willing to purchase a bigger truck from them. Unfortunately, despite waiting for follow-up and numbers, I never received a response. I understand that I signed paperwork stating the vehicle could not be returned, especially since they were charging around $700 for a two-day trial. However, the lack of communication and effort to work with me as a customer was extremely disappointing. To make matters worse, I specifically told Mauricio in the finance department to hold off on finalizing the financing because I had a Bank of America approval with a lower interest rate. Despite this, he proceeded with finalizing the financing without notifying me—while knowing I was actively trying to resolve the situation and potentially exchange the truck. This experience made it very clear that customer needs are not a priority here. I will not be returning to this dealership and would not recommend it to others.

Was a good buying experience until there was a miscommunication - the sales staff informed me that after purchase there is a 3-month warranty which initially confused me because I assumed it would be an as-is sale. I verbally confirmed with them that there was a 3-month warranty again and it definitely influenced my purchase. I'm not sure if intentionally confusing customers is a sales tactic these days? After the purchase the alternator failed after ~300 miles of driving. I got it repaired locally and requested reimbursement, but was declined. They offered to pay 20% of the repair price in goodwill. ... Read More

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Google - Jan 22, 2026

Was a good buying experience until there was a miscommunication - the sales staff informed me that after purchase there is a 3-month warranty which initially confused me because I assumed it would be an as-is sale. I verbally confirmed with them that there was a 3-month warranty again and it definitely influenced my purchase. I'm not sure if intentionally confusing customers is a sales tactic these days? After the purchase the alternator failed after ~300 miles of driving. I got it repaired locally and requested reimbursement, but was declined. They offered to pay 20% of the repair price in goodwill. An alternator failure after 300 miles of driving makes me question the integrity of the mechanics shop as well. Were basic diagnostic tests actually completed on the car that I purchased? It seems unlikely for an alternator to fail 300 miles after being driven. My main concern is that big issues will appear because of what I feel is their mechanic shop's negligence.

DON’T COME!!! To this Toyota dealership. Go to another please!! They sell bad cars and you try to bring it back with the 30 days they won’t take it back. Then when you trade it in to get a brand new one they charge you for the new and old car. (Within 35 days). When I got the bad car I was taking it back the first week every week for over 3 weeks and they promised nothing was wrong but the car ran like junk, shaking when idle. They are cracks at this dealership.

Im not the type of person to leave reviews really but im taking my time to let everyone know such a bad experienced I had with this people. From the sales person being so pushy to the finance person who helped who got upset because we decided to NOT buy their warranty. And since we did not buy their warranty the guy decided to increase my interest rate and add an extra 12 months to my financing. And since we did not stayed quiet he changed back but of course with an attitude. Then proceed to basically kick us out of ... Read More

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Google - Jan 9, 2026

Im not the type of person to leave reviews really but im taking my time to let everyone know such a bad experienced I had with this people. From the sales person being so pushy to the finance person who helped who got upset because we decided to NOT buy their warranty. And since we did not buy their warranty the guy decided to increase my interest rate and add an extra 12 months to my financing. And since we did not stayed quiet he changed back but of course with an attitude. Then proceed to basically kick us out of his office with this hand gesture. To anyone buying a car here be extremely cautious with the sales person and definitely read the fine print on the contract. I do not recommend this place at all.

recently purchased a vehicle here and, while my sales agent Carlos provided excellent customer service, my overall experience was disappointing — particularly with the manager, Sarah LeGuern. I was originally quoted a price over the phone, but when I arrived I was told that vehicle had been sold. I was offered a different vehicle and assured I would still receive the same deal; however, the manager did not honor the original price. Because I needed a car immediately, I felt I had no choice but to proceed. I also want to warn others about the aggressive sales approach in the finance ... Read More

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Google - Jan 1, 2026

recently purchased a vehicle here and, while my sales agent Carlos provided excellent customer service, my overall experience was disappointing — particularly with the manager, Sarah LeGuern. I was originally quoted a price over the phone, but when I arrived I was told that vehicle had been sold. I was offered a different vehicle and assured I would still receive the same deal; however, the manager did not honor the original price. Because I needed a car immediately, I felt I had no choice but to proceed. I also want to warn others about the aggressive sales approach in the finance office. I clearly declined GAP insurance multiple times, yet the finance agent continued to pressure me to add it, to the point the interaction became uncomfortable and annoying! While Carlos was professional and helpful, the rest of the experience left me very disappointed. If consistent, respectful customer service matters to you, I would consider going elsewhere.

I bought my vehicle a 2024 Corolla Hybrid from this dealership and when I took in for service I had my property stolen from me, when I called to let them know they had my property the service advisor told me they know and would try to get someone to deliver it to me. They didn't do that and I called them multiple times with no callback to get an update as to when I would be getting my property back and they didn't care to get it to me at all and made absolutely no attempt to get ... Read More

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Google - Dec 23, 2025

I bought my vehicle a 2024 Corolla Hybrid from this dealership and when I took in for service I had my property stolen from me, when I called to let them know they had my property the service advisor told me they know and would try to get someone to deliver it to me. They didn't do that and I called them multiple times with no callback to get an update as to when I would be getting my property back and they didn't care to get it to me at all and made absolutely no attempt to get it over to me. After a few days of having my stolen property not returned to me I went down and got it, the service advisor had it in his office but didn't say anything to me just handed it to me and I left. This place is extremely racist and I don't recommend ever taking your vehicle here for service or really any other type of work for that matter.

very rude i will not a car from them even if was free

I’ve been bringing my vehicles to Toyota Carson for the past four years, and I’ve always appreciated the customer service from the advisors. However, over the last two visits I’ve noticed a decline in the actual mechanical service being performed. This is a lease vehicle, and in the past the technicians consistently topped off fluids, filled the coolant and windshield washer reservoir, rotated the tires, cleaned the vehicle, and ensured the oil level was correct. Recently, the oil has not been filled to the proper mark, the coolant reservoir is below the minimum line, and the windshield ... Read More

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Google - Dec 3, 2025

I’ve been bringing my vehicles to Toyota Carson for the past four years, and I’ve always appreciated the customer service from the advisors. However, over the last two visits I’ve noticed a decline in the actual mechanical service being performed. This is a lease vehicle, and in the past the technicians consistently topped off fluids, filled the coolant and windshield washer reservoir, rotated the tires, cleaned the vehicle, and ensured the oil level was correct. Recently, the oil has not been filled to the proper mark, the coolant reservoir is below the minimum line, and the windshield fluid hasn’t been refilled. I even requested brake cleaning due to noise, but the issue continues. I’m not writing this to talk negatively about the dealership. I’m sharing this because those of us who pay a significant amount for our vehicles expect safe, thorough, and consistent service especially when we rely on these cars for family road trips. I always double-check my vehicle after servicing for safety reasons, and I hope management and the service directors can address these concerns and ensure technicians return to the high standards they once had. Thank you, and I hope this helps improve the experience for all customers.

This was one of the most unprofessional and disrespectful dealership experiences I’ve ever had. Sales people confirmed I was already driving from Sacramento to Los Angeles and still told me to come even though they did not hold the car like they promised. They sold it while I was on the road and only notified me with a text. No phone call, no warning, nothing. I strongly recommend staying far away from this dealership. This experience was a complete waste of time

Let's start with I bought a preowned Mercedes and in the purchase was an agreement to fix some minor issues. It was supposed to take two or three days, it took three weeks. During this time the group offered to buy it back, then an issue they didn't want to repair, offered money for this as well. Long story short, I got my car back with no positive reception at the service center. Yesterday, a day after I got the car back I noticed a door scrape with some leftover paint on the floorboard. I took a picture ... Read More

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Google - Nov 27, 2025

Let's start with I bought a preowned Mercedes and in the purchase was an agreement to fix some minor issues. It was supposed to take two or three days, it took three weeks. During this time the group offered to buy it back, then an issue they didn't want to repair, offered money for this as well. Long story short, I got my car back with no positive reception at the service center. Yesterday, a day after I got the car back I noticed a door scrape with some leftover paint on the floorboard. I took a picture of it and I know they took pictures when I checked the car in, so compare. I don't want to get tangled up in this, but I have ordered touch up paint. I thought I was a good customer

Interesting experience. We were prequalified through schools first. Arrived at 4pm left at closing with no new truck. We were told they couldn’t release car unless we ‘signed up with Toyota Finance’ and then it would be easy for us ‘to switch to schools first once we had ‘more loan info’, which we had- Their ‘finance’ guy they saw this in their system, as did the salespeople. We knew this by 5pm. 5 hours later decided to walk and come back next day. Went to schools first, got the information, came back to new Finance guy and this guy was ... Read More

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Google - Nov 22, 2025

Interesting experience. We were prequalified through schools first. Arrived at 4pm left at closing with no new truck. We were told they couldn’t release car unless we ‘signed up with Toyota Finance’ and then it would be easy for us ‘to switch to schools first once we had ‘more loan info’, which we had- Their ‘finance’ guy they saw this in their system, as did the salespeople. We knew this by 5pm. 5 hours later decided to walk and come back next day. Went to schools first, got the information, came back to new Finance guy and this guy was able to help us. Team (sales) talked and said we weren’t treated right and should not have had to come back. I wont mention names but totally shady. Please dont try to talk us into Toyota Finance at 8% finance when we approved at 4%. Be honest & be better. And please don’t tell me im the most important person, that im a true VIP, guys, we are old, this isn't out first rodeo. Again, be humble & provide good honest service. While we have our truck we were Not stoked, wouldn’t recommend this place. 1 Finance guy was good & thats it.

This is my local Toyota dealership so I wanted to give them a second try. First time I asked they not wash my car because it was ceramic coated and they did anyway. Now I went in today and waited for half an hour in my car after multiple people came up to me to check in. I have no clue why this place is so bad. It’s new and seems like it would be great but god it’s so unpleasant. I’ll be going to the Cerritos AutoNation from now on.

DO NOT BUY FROM HERE. This was the worse car buying experience I have ever had. I was a cash customer but was not treated that. Buying a home would have been easier than buying a car from them. They are not customer friendly. This is your warning.

(Translated by Google) Bad experience. They said they aligned my truck, but all they did was ruin my tires. They refused to take responsibility, even though I had full insurance coverage for my truck. Very bad, I don't recommend them. (Original) Mala experiencia según ellos me alinearon mi troca y lo que hicieron fue arruinarme mis llantas, y nose quisieron ser responsables y eso q yo tenia todas las aseguranza de mi troca muy mal no lo recomiendo